qqgg Privacy Policy

01 Introduction

This Privacy Policy describes how qqgg ("the Platform", "we", "us") collects, uses, stores, and protects the personal data of players who register and use the qqgg platform at qqgg.today and through the qqgg mobile application.

qqgg is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including identity documents and payment details — and we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data when you use qqgg.

By registering an account on qqgg or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how qqgg handles personal data, you should not use the platform.

02 Data We Collect

qqgg collects the following categories of personal data from players:

03 How We Collect Your Data

qqgg collects personal data through the following channels:

• Direct registration: When you create an account on qqgg, you provide your name, email address, date of birth, and contact details directly through the registration form.
• Identity verification: When you submit documents for KYC verification — such as a national ID or passport — qqgg collects and stores copies of those documents securely.
• Payment transactions: When you make a deposit or request a withdrawal on qqgg, your payment provider shares transaction data with us to confirm and process the payment.
• Platform usage: qqgg automatically collects technical and usage data as you interact with the platform — including your IP address, device information, and game activity — through server logs and analytics tools.
• Cookies and tracking technologies: qqgg uses cookies and similar technologies to collect data about how you use the platform. See Section 7 for full details on cookies.
• Support interactions: When you contact qqgg's support team via live chat or email, the content of those communications is recorded and stored for quality assurance and dispute resolution purposes.

04 How We Use Your Data

qqgg uses your personal data for the following purposes:

• Account management: To create and maintain your qqgg account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals, verify payment methods, and maintain accurate financial records for your account.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other forms of abuse on the qqgg platform. This includes monitoring for unusual account activity and verifying that players are who they say they are.
• Legal compliance: To comply with applicable anti-money-laundering (AML) regulations, age verification requirements, and any other legal obligations that apply to qqgg's operation.
• Responsible gaming: To monitor player activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Customer support: To respond to your support queries, resolve disputes, and improve the quality of qqgg's support service.
• Platform improvement: To analyse how players use qqgg and to improve the platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers and updates about qqgg — but only if you have opted in to receive marketing communications. You can opt out at any time through your account settings or by contacting support.

05 Legal Basis for Processing

qqgg processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide the qqgg service to you — including account management, payment processing, and game access — is carried out on the basis that it is necessary to perform the contract between you and qqgg.
• Legal obligation: Processing that is required to comply with applicable laws — including AML regulations, age verification requirements, and tax reporting obligations — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement is carried out on the basis of qqgg's legitimate interests in operating a safe and fair platform, provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications is carried out on the basis of your explicit consent. You can withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

qqgg does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: qqgg shares the financial data necessary to process your deposits and withdrawals with our payment processing partners, including local mobile banking providers such as bKash and Nagad. These partners are contractually required to protect your data and may only use it for payment processing purposes.
• Identity verification providers: qqgg uses third-party KYC service providers to verify player identities. These providers receive copies of the identity documents you submit and are bound by strict data protection obligations.
• Game providers: The third-party game developers whose games are available on qqgg may receive limited technical data — such as your player ID and session data — to operate their games correctly. They do not receive your full personal profile.
• Regulatory and law enforcement authorities: qqgg may be required by law to share your personal data with regulatory bodies, law enforcement agencies, or other government authorities. We will only do so when legally required and will notify you where permitted by law.
• Business transfers: In the event that qqgg is acquired by or merged with another company, your personal data may be transferred to the new entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity.

07 Cookies & Tracking Technologies

qqgg uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and collect analytics data. Here is what you need to know:

• Essential cookies: These are required for the qqgg platform to function. They maintain your login session, remember your preferences, and enable core platform features. You cannot opt out of essential cookies without stopping your use of qqgg.
• Analytics cookies: qqgg uses analytics tools to understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and anonymised where possible.
• Security cookies: qqgg uses cookies to detect and prevent fraudulent activity, including identifying unusual login patterns and flagging suspicious account behaviour.
• Preference cookies: These cookies remember your settings and preferences — such as your preferred language and display settings — so you do not have to re-enter them each time you visit qqgg.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the qqgg platform. Most browsers allow you to view, manage, and delete cookies through their settings menus.

08 Data Retention

qqgg retains your personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of 5 years after account closure, in line with standard AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by financial regulations applicable to qqgg's operation.
• Identity verification documents: Retained for the duration of your account and for 5 years after account closure. Documents are stored securely and access is restricted to authorised personnel only.
• Support communications: Retained for 2 years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, at which point your data will be removed from our marketing lists promptly.
• Technical and usage data: Typically retained for 12 months in identifiable form, after which it may be anonymised and retained for longer-term analytics purposes.

When personal data is no longer required, qqgg securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09 Security Measures

qqgg implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• SSL/TLS encryption: All data transmitted between your device and qqgg is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using qqgg.
• Encrypted data storage: Sensitive data — including identity documents and financial records — is stored in encrypted form on qqgg's secure servers. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within qqgg is restricted to authorised personnel who need it to perform their job functions. All staff with access to player data are trained in data protection obligations.
• Regular security audits: qqgg conducts regular security assessments and penetration testing to identify and address vulnerabilities in the platform before they can be exploited.
• Incident response: qqgg maintains a documented incident response plan. In the event of a data breach, the plan ensures rapid containment, assessment, and notification of affected players where required.

10 Your Privacy Rights

As a player on qqgg, you have the following rights over your personal data. To exercise any of these rights, contact qqgg's support team at [email protected] or through the support page.

qqgg will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

11 Minors

The qqgg platform is strictly for adults aged 18 and over. qqgg does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on qqgg or attempt to use the platform in any way.

If qqgg becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on qqgg, please contact us at [email protected] so we can investigate and take appropriate action.

qqgg uses age verification measures during registration and may request identity documents to confirm a player's age at any point. These measures are in place to protect minors and to comply with applicable regulations.

12 Changes to This Policy

qqgg may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your personal data, qqgg will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically so you are always aware of how qqgg handles your data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how qqgg handles your personal data, please get in touch:

• Email: [email protected] — for written data rights requests and detailed privacy queries.
• Live chat: Available 24/7 through the qqgg platform — the fastest way to get a response for general privacy questions.
• Support page: Visit qqgg.today/support for all available contact options.

qqgg takes all privacy concerns seriously. If you submit a data rights request, we will acknowledge it within 3 business days and provide a full response within 30 days.